Welcome. For security, a new PIN is provided each time you call.
If you have not yet opened a ticket, click here or call (828) 265-2907.

Use the keyboard icons below for touch screen name and PIN entry if needed.
 Ticket Number:
 
 PIN:
 
If instructed, some users may need to download the GTA FixIt from here
If instructed to use the older version of GTA, please click here
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How To Get Support

To obtain ECRS Technical Support please call (828) 265-2907 Option 1, or log in to the online ticket system. Normal business hours are Monday-Friday, 8 AM to 9 PM Eastern Time. Emergency after-hours support is also available. To be considered an emergency, you must be not be able to process credit cards or 50% or more of your POS lanes must be inoperable. The fee for after-hours emergency support is $125 per hour if you have a current Catapult phone support agreement.

How It Works

Step 1: Once you are on the phone with a member of our Support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the "Click Here" button to initiate the screen-sharing session.

Step 2: You are prompted to download a small virus-free plug-in.

Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.